FAQ – questions about genetics and related
ORDERING & SHIPPING
When you are looking up each test, you will find a description to help you decide which test is recommended. Some DNA tests are even designed for children and babies. Be aware that if the tested person is under 18 years old, the test has to be purchased and performed by an adult who has a legal responsibility of the child.
This is an excellent idea, and many of our clients do this. You will receive a test kit for each test ordered, and you will have to perform each test separately. This is for your security but also makes it possible for you to do one test at the time.
At the moment, we sadly cannot offer an express service. The realistic time at the moment is between 14 and 20 days from the day we receive the test sample at our laboratory. However, we expect to offer an express service shortly.
YOUR TEST REPORT
You can print or download the report directly from your login area. We do not provide shipping of printed reports for your privacy.
You will have access to your personal DNA report online, through your personal and secure login area, where you can choose to read, download, or print the report. The report will stay online for 120 days (to abide by EU Data protection law), but we will notify you 14 days before your report being removed.
Note: after the report is deleted from our servers, you will not be able to recover the report.
From the day we receive the saliva test back at our laboratory, the turnaround time is a maximum of 20 working days, but often much faster.
No, not directly. Our DNA tests are developed in the direction of ‘improving your life’, and we look, therefore, for areas that can increase the quality of your life, in the form of genetic knowledge, precisely for your body. It may be that we are looking at some genetic markers that tell us about a greater risk of certain diseases. If we see this, we will, of course, include this in your report, and ask that you seek additional advice from your doctor.
PRIVACY AND SECURITY
We are sorry, but you cannot recover a deleted report. If you remove your report, there will be no opportunity for you to retrieve it. This action is irreversible. However, before you opt to delete the report, you will be asked if you are sure before continuing with this action.
We encourage you to download the report immediately after we send you a personal link to your report.
Yes, you can choose to either register your DNA test with your name or with an alias.
You can still register the test key if you have kept the test kit box. The registration key can be found outside of the box, and you must use this key within a maximum of 14 days from the day you returned the saliva test swabs. If this is not possible, we will provide you with a new test kit. Just contact our support team to request this.